Kathmandu, Nov 21 (RSS): The Hello Sarkar, the official portal of the government, launched to listen to public grievances and respond them, addressed 75.26 per cent of the complaints it received in the past seven years.
Service was initiated by the then Prime Minister Dr Baburam Bhattarai on November 3, 2011.
In the initial years, public had to take the help of telephone calls to get registered their complaints at the Hello Sarkar. Now public can use social networking sites for the same.
Currently, the Hello Sarkar receives 60 complaints on average on a daily basis, said section officer Rupak Raj Aryal.
According to him, in the past years, 63,507 grievances, out of 84,380, were addressed. Still, 20,873 need to be addressed.
Most of complaints are related to ministries of home; federal affairs and general administration; land management; cooperatives and poverty alleviation; Nepal Telecom and Election Commission.
Likewise, the Commission for the Investigation of Abuse of Authority (CIAA); Ministry of Population and Environment; and the Office of the Prime Minister and Council of Ministers (OPMCM) have reported that they address public concerns to a lesser extent.
The Home Ministry is in the topmost position in terms of received complaints as 14,850 grievances are related to it and among them, 12,013 have been addressed and the least (80) are related to the OPMCM, and 41 have been responded.
The Hello Sarkar public complaints registration services are available in two shifts from 7:00 am to 14:00 pm and 14:00 pm to 9 pm each day.
It is also marred by the lack of sufficient human resources, said Hello Sarkar's chief Pradyumna Prasad Upadhyay. The portal is being handled by one under-secretary, four section officers and eight technical human resources.
The service has been extended to the province level as well. Province 2, Gandaki Province, Karnali Province and Far-west Province have already started it.